Shipping policy
Shipping Policy
Last updated: 25 August 2026
This Shipping Policy applies to orders placed with AromaHug, operated by Stepmac Pty Ltd, through aromahug.com.au.
Pre-orders
AromaHug is currently available for pre-order.
Any estimated dispatch or delivery timeframe displayed on our website is provided in good faith based on the information available to us at the time. As our initial products are being manufactured specifically for launch, production schedules, freight arrangements, customs clearance, regulatory requirements or other circumstances outside our reasonable control may affect these estimates.
Estimated delivery is currently expected in 2026.
We will keep customers informed of material changes to the anticipated delivery schedule.
Shipping within Australia
We ship to addresses throughout Australia.
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the order, delivery location and shipping method available at the time of dispatch.
International shipping
We may ship AromaHug to selected international destinations. The countries and regions currently available for delivery will be shown at checkout.
International shipping charges will be displayed at checkout where shipping is available to your destination.
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Delivery timeframes
Once products are available for dispatch, estimated shipping or delivery timeframes may be displayed at checkout or provided with your order confirmation.
Delivery timeframes are estimates only and may be affected by the shipping carrier, destination, customs processing, weather events, peak delivery periods and other circumstances outside our reasonable control.
Order tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.
Delivery addresses
Please ensure that your shipping address and contact details are complete and accurate when placing your order.
If you notice an error in your delivery details, please contact us as soon as possible at info@aromahug.com.au.
We will make reasonable efforts to update an address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.
Delayed or missing deliveries
If your order appears to be significantly delayed after dispatch, please contact us at info@aromahug.com.au and we will assist you in investigating the delivery with the carrier.
Damaged deliveries
If your order arrives damaged, please contact us as soon as reasonably possible at info@aromahug.com.au, preferably with photographs of the product and packaging, so that we can assess the issue and assist you.
Your rights in relation to damaged, faulty or incorrectly supplied products are also covered by our Return and Refund Policy and applicable consumer laws, including the Australian Consumer Law.
Changes to shipping arrangements
As AromaHug moves from pre-orders into regular fulfilment, our shipping methods, carriers, charges and delivery estimates may change. The shipping options and charges applicable to your order will be those presented to you when you place your order, unless otherwise agreed with you.
Contact us
If you have any questions about shipping or delivery, please contact:
AromaHug
Stepmac Pty Ltd
Email: info@aromahug.com.au
